I think Cody’s approach of “accessibility is often framed as a compliance issue” and “reframing the conversation to position it as a value-add that
enhances usability for all users, broadens market reach, and differentiates vendors from their competitors” is important and tangible next steps to learn about and try to implement.
Thank you,
-Tonia
Tonia Graves
Resource Discovery Librarian
Systems Development
Old Dominion University Libraries
757-683-4188
From: Cody Hackett <chacket@uark.edu>
Sent: Wednesday, March 12, 2025 2:37 PM
To: eluna-accessibility@exlibrisusers.org
Subject: [Eluna-accessibility] Engaging Vendors on E-Resource Accessibility
Dear CoP Collective Wisdom,
I’m excited to be part of this community and look forward to learning from you all.
One challenge I’ve been working through is how to engage vendors in more productive conversations about electronic resource accessibility—particularly during the purchase evaluation process but also throughout the entire e-resource lifecycle.
While accessibility is often framed as a compliance issue, I’m interested in reframing the conversation to position it as a value-add that enhances usability for all users, broadens market reach, and differentiates vendors from their competitors.
Have you found particular approaches that resonate with vendors? For example:
- Effective framing strategies that lead to real commitments
- Contractual language or requirements that have helped secure accessibility improvements
- Methods for holding vendors accountable beyond initial promises
I’d love to hear what has worked (or hasn’t) in your experience. Thanks in advance for any insights!
Best,
Cody W. Hackett
Director of Continuing Electronic Resources and Licensing
Gladson-Ripley Room 162
University of Arkansas Libraries
Schedule a time to meet with me