[Eluna-accessibility] Interested User/Hold during Aquisition

Hello, If anyone has information about why when "Interested User" and "Hold Item" is selected during our ordering process, the system doesn’t show that an Interested User or a Hold was entered during the initial ordering process once we receive and scan it in. I'm sure this is related to our patrons not receiving a notice as well, which has also been an issue. I've been troubleshooting this with ExLibris support for 3 months now and seem to be going nowhere.. I've passed off to a few different representatives so far, who don't seem to communicate with each other or read my ticket description. Thank you.