Dear CoP Collective Wisdom,

I’m excited to be part of this community and look forward to learning from you all.

One challenge I’ve been working through is how to engage vendors in more productive conversations about electronic resource accessibility—particularly during the purchase evaluation process but also throughout the entire e-resource lifecycle. While accessibility is often framed as a compliance issue, I’m interested in reframing the conversation to position it as a value-add that enhances usability for all users, broadens market reach, and differentiates vendors from their competitors.

Have you found particular approaches that resonate with vendors? For example:

• Effective framing strategies that lead to real commitments
• Contractual language or requirements that have helped secure accessibility improvements
• Methods for holding vendors accountable beyond initial promises

I’d love to hear what has worked (or hasn’t) in your experience. Thanks in advance for any insights!

Best,

Cody W. Hackett

Director of Continuing Electronic Resources and Licensing 

Gladson-Ripley Room 162

University of Arkansas Libraries 

Schedule a time to meet with me