Accessibility and rollout for Primo NDE
Hi Primo Product Team, I had asked this question at the Primo NDE webinar today. Hoping the question can be responded here to the group: What is the expected level of accessibility of the NDE for people with disabilities at each phase of the roll out (e.g., Generic Trial Environment; Managed General Release; General Release)? When I looked recently, there were some obvious WCAG failures. Thank you, Mark Mark Weiler, PhD (he & him) JAWS certified and Web Accessibility Specialist Web & User Experience Librarian Wilfrid Laurier University Waterloo, Ontario 548-889-5056 Notices Upcoming Laurier Library workshops & events<https://library.wlu.ca/events>
Hi Mark, All, We have published our Accessibility plan<https://knowledge.exlibrisgroup.com/Primo/Product_Documentation/020Primo_VE/...> for the NDE UI in the Available Features, Functionality and Relase Plan for NDE UI<https://knowledge.exlibrisgroup.com/Primo/Product_Documentation/020Primo_VE/...>. We will continue to update this page with more information as our audit progresses and will publish the initial VPAT upon its completion. Best Regards, Nili Natan Primo Product Manager [A black background with text overlay Description automatically generated] [A black letter f in a grey square Description automatically generated]<https://www.facebook.com/exlibrisgroup> [A black x in a grey square Description automatically generated] <https://twitter.com/ExLibrisGroup> [A black and grey square with a letter in it Description automatically generated] <https://www.linkedin.com/company/ex-libris/> [A black and grey square with a play button Description automatically generated] <https://www.youtube.com/user/ExLibrisLtd> From: Mark Weiler via Primo <primo@exlibrisusers.org> Sent: Wednesday, March 19, 2025 11:27 PM To: 'primo@exlibrisusers.org' <primo@exlibrisusers.org>; eluna-accessibility@exlibrisusers.org Cc: Mark Weiler <mweiler@wlu.ca> Subject: [Primo] Accessibility and rollout for Primo NDE Hi Primo Product Team, I had asked this question at the Primo NDE webinar today. Hoping the question can be responded here to the group: What is the expected level of accessibility of the NDE for people with disabilities at each phase of the roll out (e.g., Generic Trial Environment; Managed General Release; General Release)? When I looked recently, there were some obvious WCAG failures. Thank you, Mark Mark Weiler, PhD (he & him) JAWS certified and Web Accessibility Specialist Web & User Experience Librarian Wilfrid Laurier University Waterloo, Ontario 548-889-5056 Notices Upcoming Laurier Library workshops & events<https://library.wlu.ca/events> Confidentiality note: This e-mail may contain confidential information from Clarivate. If you are not the intended recipient, be aware that any disclosure, copying, distribution or use of the contents of this e-mail is strictly prohibited. If you have received this e-mail in error, please delete this e-mail and notify the sender as soon as possible.
Hi Nili, and everyone, Based on the link<https://knowledge.exlibrisgroup.com/Primo/Product_Documentation/020Primo_VE/...>, I understand that there is a two-phase audit. The first phase should be done and inform the VPAT which is to be published by the end of May. The second phase will happen in July-Sept, which will assess all resolved issues and evaluate additional page developed after general availability. However, I was surprised when I found obvious issues in the version made available at this stage for customer feedback * Language of the page seems to default to English. I tried toggling to French, but the text-to-French synthesizer wasn’t invoked * JAWS can’t find headings on the search results page * The “Collection Discovery” link at the can be accessed with the tab key The video attached shows what I’m referring to. (And the Skip links to bypass blocks<https://www.w3.org/WAI/WCAG21/Understanding/bypass-blocks.html> seem to be gone; not shown in video) I don’t see these issues mentioned in the List of Known Issues<https://knowledge.exlibrisgroup.com/Primo/Product_Documentation/020Primo_VE/...>. So, here’s an outline of my concern: * If the auditors spend their limited time catching obvious issues, then doesn’t it mean they won’t have time to identify some harder issues? Doesn’t that mean harder issues will get through to customers and end-users? * If Ex Libris developers didn’t catch the obvious issues (based on what’s in the List of Known issues), then how will the harder issues get identified by Ex Libris? I would appreciate if Ex Libris could respond to these concerns and address any mistake I’ve made. Sincerely, Mark From: Nili Natan <Nili.Natan@Clarivate.com> Sent: March 20, 2025 4:07 AM To: Ex Libris user community discussion list for Primo/VE <primo@exlibrisusers.org>; eluna-accessibility@exlibrisusers.org Cc: Mark Weiler <mweiler@wlu.ca> Subject: [EXTERNAL *] RE: Accessibility and rollout for Primo NDE Hi Mark, All, We have published our Accessibility plan<https://knowledge.exlibrisgroup.com/Primo/Product_Documentation/020Primo_VE/...> for the NDE UI in the Available Features, Functionality and Relase Plan for NDE UI<https://knowledge.exlibrisgroup.com/Primo/Product_Documentation/020Primo_VE/...>. We will continue to update this page with more information as our audit progresses and will publish the initial VPAT upon its completion. Best Regards, Nili Natan Primo Product Manager [A black background with text overlay Description automatically generated] [A black letter f in a grey square Description automatically generated]<https://www.facebook.com/exlibrisgroup> [A black x in a grey square Description automatically generated] <https://twitter.com/ExLibrisGroup> [A black and grey square with a letter in it Description automatically generated] <https://www.linkedin.com/company/ex-libris/> [A black and grey square with a play button Description automatically generated] <https://www.youtube.com/user/ExLibrisLtd> From: Mark Weiler via Primo <primo@exlibrisusers.org<mailto:primo@exlibrisusers.org>> Sent: Wednesday, March 19, 2025 11:27 PM To: 'primo@exlibrisusers.org' <primo@exlibrisusers.org<mailto:primo@exlibrisusers.org>>; eluna-accessibility@exlibrisusers.org<mailto:eluna-accessibility@exlibrisusers.org> Cc: Mark Weiler <mweiler@wlu.ca<mailto:mweiler@wlu.ca>> Subject: [Primo] Accessibility and rollout for Primo NDE Hi Primo Product Team, I had asked this question at the Primo NDE webinar today. Hoping the question can be responded here to the group: What is the expected level of accessibility of the NDE for people with disabilities at each phase of the roll out (e.g., Generic Trial Environment; Managed General Release; General Release)? When I looked recently, there were some obvious WCAG failures. Thank you, Mark Mark Weiler, PhD (he & him) JAWS certified and Web Accessibility Specialist Web & User Experience Librarian Wilfrid Laurier University Waterloo, Ontario 548-889-5056 Notices Upcoming Laurier Library workshops & events<https://library.wlu.ca/events> Confidentiality note: This e-mail may contain confidential information from Clarivate. If you are not the intended recipient, be aware that any disclosure, copying, distribution or use of the contents of this e-mail is strictly prohibited. If you have received this e-mail in error, please delete this e-mail and notify the sender as soon as possible. * ⚠ Notice: This email originated from outside of the organization. Do not click links or open attachments unless you recognize the sender and know the content is safe.
I meant to write “The ‘Collection Discovery’ link at the cannot be accessed with the tab key” From: Mark Weiler via Primo <primo@exlibrisusers.org> Sent: March 31, 2025 3:36 PM To: Nili Natan <Nili.Natan@Clarivate.com>; Ex Libris user community discussion list for Primo/VE <primo@exlibrisusers.org>; eluna-accessibility@exlibrisusers.org Cc: Mark Weiler <mweiler@wlu.ca> Subject: [Primo] Re: [EXTERNAL *] RE: Accessibility and rollout for Primo NDE Hi Nili, and everyone, Based on the link<https://knowledge.exlibrisgroup.com/Primo/Product_Documentation/020Primo_VE/...>, I understand that there is a two-phase audit. The first phase should be done and inform the VPAT which is to be published by the end of May. The second phase will happen in July-Sept, which will assess all resolved issues and evaluate additional page developed after general availability. However, I was surprised when I found obvious issues in the version made available at this stage for customer feedback * Language of the page seems to default to English. I tried toggling to French, but the text-to-French synthesizer wasn’t invoked * JAWS can’t find headings on the search results page * The “Collection Discovery” link at the can be accessed with the tab key The video attached shows what I’m referring to. (And the Skip links to bypass blocks<https://www.w3.org/WAI/WCAG21/Understanding/bypass-blocks.html> seem to be gone; not shown in video) I don’t see these issues mentioned in the List of Known Issues<https://knowledge.exlibrisgroup.com/Primo/Product_Documentation/020Primo_VE/...>. So, here’s an outline of my concern: * If the auditors spend their limited time catching obvious issues, then doesn’t it mean they won’t have time to identify some harder issues? Doesn’t that mean harder issues will get through to customers and end-users? * If Ex Libris developers didn’t catch the obvious issues (based on what’s in the List of Known issues), then how will the harder issues get identified by Ex Libris? I would appreciate if Ex Libris could respond to these concerns and address any mistake I’ve made. Sincerely, Mark From: Nili Natan <Nili.Natan@Clarivate.com<mailto:Nili.Natan@Clarivate.com>> Sent: March 20, 2025 4:07 AM To: Ex Libris user community discussion list for Primo/VE <primo@exlibrisusers.org<mailto:primo@exlibrisusers.org>>; eluna-accessibility@exlibrisusers.org<mailto:eluna-accessibility@exlibrisusers.org> Cc: Mark Weiler <mweiler@wlu.ca<mailto:mweiler@wlu.ca>> Subject: [EXTERNAL *] RE: Accessibility and rollout for Primo NDE Hi Mark, All, We have published our Accessibility plan<https://knowledge.exlibrisgroup.com/Primo/Product_Documentation/020Primo_VE/...> for the NDE UI in the Available Features, Functionality and Relase Plan for NDE UI<https://knowledge.exlibrisgroup.com/Primo/Product_Documentation/020Primo_VE/...>. We will continue to update this page with more information as our audit progresses and will publish the initial VPAT upon its completion. Best Regards, Nili Natan Primo Product Manager [A black background with text overlay Description automatically generated] [A black letter f in a grey square Description automatically generated]<https://www.facebook.com/exlibrisgroup> [A black x in a grey square Description automatically generated] <https://twitter.com/ExLibrisGroup> [A black and grey square with a letter in it Description automatically generated] <https://www.linkedin.com/company/ex-libris/> [A black and grey square with a play button Description automatically generated] <https://www.youtube.com/user/ExLibrisLtd> From: Mark Weiler via Primo <primo@exlibrisusers.org<mailto:primo@exlibrisusers.org>> Sent: Wednesday, March 19, 2025 11:27 PM To: 'primo@exlibrisusers.org' <primo@exlibrisusers.org<mailto:primo@exlibrisusers.org>>; eluna-accessibility@exlibrisusers.org<mailto:eluna-accessibility@exlibrisusers.org> Cc: Mark Weiler <mweiler@wlu.ca<mailto:mweiler@wlu.ca>> Subject: [Primo] Accessibility and rollout for Primo NDE Hi Primo Product Team, I had asked this question at the Primo NDE webinar today. Hoping the question can be responded here to the group: What is the expected level of accessibility of the NDE for people with disabilities at each phase of the roll out (e.g., Generic Trial Environment; Managed General Release; General Release)? When I looked recently, there were some obvious WCAG failures. Thank you, Mark Mark Weiler, PhD (he & him) JAWS certified and Web Accessibility Specialist Web & User Experience Librarian Wilfrid Laurier University Waterloo, Ontario 548-889-5056 Notices Upcoming Laurier Library workshops & events<https://library.wlu.ca/events> Confidentiality note: This e-mail may contain confidential information from Clarivate. If you are not the intended recipient, be aware that any disclosure, copying, distribution or use of the contents of this e-mail is strictly prohibited. If you have received this e-mail in error, please delete this e-mail and notify the sender as soon as possible. * ⚠ Notice: This email originated from outside of the organization. Do not click links or open attachments unless you recognize the sender and know the content is safe.
Hi all, We have published a phased accessibility plan for the NDE UI, working in an agile approach with an external company to ensure compliance. The March release referred below was intended as a work-in-progress preview, not a finalized, compliant version. The skip links support mentioned is planned in the August release, as mentioned in the release plan<https://knowledge.exlibrisgroup.com/Primo/Product_Documentation/020Primo_VE/...> . This information was also shared in a dedicated Q&A webinar we hosted this week for the early access group, which also included you Mark. Feedback on accessibility related will be provided once our work with the external company reaches its final stages, not in the middle of it. Best Regards Nili Natan Primo Product Manager [A black background with text overlay Description automatically generated] [A black letter f in a grey square Description automatically generated]<https://www.facebook.com/exlibrisgroup> [A black x in a grey square Description automatically generated] <https://twitter.com/ExLibrisGroup> [A black and grey square with a letter in it Description automatically generated] <https://www.linkedin.com/company/ex-libris/> [A black and grey square with a play button Description automatically generated] <https://www.youtube.com/user/ExLibrisLtd> From: Mark Weiler <mweiler@wlu.ca> Sent: Tuesday, April 1, 2025 10:02 PM To: Ex Libris user community discussion list for Primo/VE <primo@exlibrisusers.org>; Nili Natan <Nili.Natan@Clarivate.com>; eluna-accessibility@exlibrisusers.org Subject: RE: [EXTERNAL *] RE: Accessibility and rollout for Primo NDE I meant to write “The ‘Collection Discovery’ link at the cannot be accessed with the tab key” From: Mark Weiler via Primo <primo@exlibrisusers.org<mailto:primo@exlibrisusers.org>> Sent: March 31, 2025 3:36 PM To: Nili Natan <Nili.Natan@Clarivate.com<mailto:Nili.Natan@Clarivate.com>>; Ex Libris user community discussion list for Primo/VE <primo@exlibrisusers.org<mailto:primo@exlibrisusers.org>>; eluna-accessibility@exlibrisusers.org<mailto:eluna-accessibility@exlibrisusers.org> Cc: Mark Weiler <mweiler@wlu.ca<mailto:mweiler@wlu.ca>> Subject: [Primo] Re: [EXTERNAL *] RE: Accessibility and rollout for Primo NDE Hi Nili, and everyone, Based on the link<https://knowledge.exlibrisgroup.com/Primo/Product_Documentation/020Primo_VE/...>, I understand that there is a two-phase audit. The first phase should be done and inform the VPAT which is to be published by the end of May. The second phase will happen in July-Sept, which will assess all resolved issues and evaluate additional page developed after general availability. However, I was surprised when I found obvious issues in the version made available at this stage for customer feedback * Language of the page seems to default to English. I tried toggling to French, but the text-to-French synthesizer wasn’t invoked * JAWS can’t find headings on the search results page * The “Collection Discovery” link at the can be accessed with the tab key The video attached shows what I’m referring to. (And the Skip links to bypass blocks<https://www.w3.org/WAI/WCAG21/Understanding/bypass-blocks.html> seem to be gone; not shown in video) I don’t see these issues mentioned in the List of Known Issues<https://knowledge.exlibrisgroup.com/Primo/Product_Documentation/020Primo_VE/...>. So, here’s an outline of my concern: * If the auditors spend their limited time catching obvious issues, then doesn’t it mean they won’t have time to identify some harder issues? Doesn’t that mean harder issues will get through to customers and end-users? * If Ex Libris developers didn’t catch the obvious issues (based on what’s in the List of Known issues), then how will the harder issues get identified by Ex Libris? I would appreciate if Ex Libris could respond to these concerns and address any mistake I’ve made. Sincerely, Mark From: Nili Natan <Nili.Natan@Clarivate.com<mailto:Nili.Natan@Clarivate.com>> Sent: March 20, 2025 4:07 AM To: Ex Libris user community discussion list for Primo/VE <primo@exlibrisusers.org<mailto:primo@exlibrisusers.org>>; eluna-accessibility@exlibrisusers.org<mailto:eluna-accessibility@exlibrisusers.org> Cc: Mark Weiler <mweiler@wlu.ca<mailto:mweiler@wlu.ca>> Subject: [EXTERNAL *] RE: Accessibility and rollout for Primo NDE Hi Mark, All, We have published our Accessibility plan<https://knowledge.exlibrisgroup.com/Primo/Product_Documentation/020Primo_VE/...> for the NDE UI in the Available Features, Functionality and Relase Plan for NDE UI<https://knowledge.exlibrisgroup.com/Primo/Product_Documentation/020Primo_VE/...>. We will continue to update this page with more information as our audit progresses and will publish the initial VPAT upon its completion. Best Regards, Nili Natan Primo Product Manager [A black background with text overlay Description automatically generated] [A black letter f in a grey square Description automatically generated]<https://www.facebook.com/exlibrisgroup> [A black x in a grey square Description automatically generated] <https://twitter.com/ExLibrisGroup> [A black and grey square with a letter in it Description automatically generated] <https://www.linkedin.com/company/ex-libris/> [A black and grey square with a play button Description automatically generated] <https://www.youtube.com/user/ExLibrisLtd> From: Mark Weiler via Primo <primo@exlibrisusers.org<mailto:primo@exlibrisusers.org>> Sent: Wednesday, March 19, 2025 11:27 PM To: 'primo@exlibrisusers.org' <primo@exlibrisusers.org<mailto:primo@exlibrisusers.org>>; eluna-accessibility@exlibrisusers.org<mailto:eluna-accessibility@exlibrisusers.org> Cc: Mark Weiler <mweiler@wlu.ca<mailto:mweiler@wlu.ca>> Subject: [Primo] Accessibility and rollout for Primo NDE Hi Primo Product Team, I had asked this question at the Primo NDE webinar today. Hoping the question can be responded here to the group: What is the expected level of accessibility of the NDE for people with disabilities at each phase of the roll out (e.g., Generic Trial Environment; Managed General Release; General Release)? When I looked recently, there were some obvious WCAG failures. Thank you, Mark Mark Weiler, PhD (he & him) JAWS certified and Web Accessibility Specialist Web & User Experience Librarian Wilfrid Laurier University Waterloo, Ontario 548-889-5056 Notices Upcoming Laurier Library workshops & events<https://library.wlu.ca/events> Confidentiality note: This e-mail may contain confidential information from Clarivate. If you are not the intended recipient, be aware that any disclosure, copying, distribution or use of the contents of this e-mail is strictly prohibited. If you have received this e-mail in error, please delete this e-mail and notify the sender as soon as possible. * ⚠ Notice: This email originated from outside of the organization. Do not click links or open attachments unless you recognize the sender and know the content is safe. Confidentiality note: This e-mail may contain confidential information from Clarivate. If you are not the intended recipient, be aware that any disclosure, copying, distribution or use of the contents of this e-mail is strictly prohibited. If you have received this e-mail in error, please delete this e-mail and notify the sender as soon as possible.
Hi, I think we all agree that library software is immensely complicated and will continue to increase in complexity. However, my understanding is that the NDE was always intended to be built with accessibility in mind. Testing after a general release seems like an afterthought unless substantial accessibility work has already been happening. Have unit tests and code reviews been checking for, and fixing, accessibility issues all along? On one hand, I understand not wanting to be overwhelmed with customer feedback. However, the product is suppose to work for us. Based on my experience with consortia functionality in Primo VE, I fear that by the time we're allowed to provide feedback the design will be too inflexible and fixing our issues will require substantially more work than if issues were caught earlier. It seems like more two-way communication with Ex Libris customers could save everyone time and frustration in the long run. --Gem ------- Gem Stone-Logan Senior Systems Analyst California Digital Library, UC Office of the President gem.stone-logan@ucop.edu<mailto:gem.stone-logan@ucop.edu> (she/her/hers) From: Nili Natan <Nili.Natan@Clarivate.com> Sent: Wednesday, April 2, 2025 7:36 AM To: Mark Weiler <mweiler@wlu.ca>; Ex Libris user community discussion list for Primo/VE <primo@exlibrisusers.org>; eluna-accessibility@exlibrisusers.org Subject: [Eluna-accessibility] Re: [EXTERNAL *] RE: Accessibility and rollout for Primo NDE CAUTION: EXTERNAL EMAIL Hi all, We have published a phased accessibility plan for the NDE UI, working in an agile approach with an external company to ensure compliance. The March release referred below was intended as a work-in-progress preview, not a finalized, compliant version. The skip links support mentioned is planned in the August release, as mentioned in the release plan<https://knowledge.exlibrisgroup.com/Primo/Product_Documentation/020Primo_VE/...> . This information was also shared in a dedicated Q&A webinar we hosted this week for the early access group, which also included you Mark. Feedback on accessibility related will be provided once our work with the external company reaches its final stages, not in the middle of it. Best Regards Nili Natan Primo Product Manager [A black background with text overlay Description automatically generated] [A black letter f in a grey square Description automatically generated]<https://www.facebook.com/exlibrisgroup> [A black x in a grey square Description automatically generated] <https://twitter.com/ExLibrisGroup> [A black and grey square with a letter in it Description automatically generated] <https://www.linkedin.com/company/ex-libris/> [A black and grey square with a play button Description automatically generated] <https://www.youtube.com/user/ExLibrisLtd> From: Mark Weiler <mweiler@wlu.ca<mailto:mweiler@wlu.ca>> Sent: Tuesday, April 1, 2025 10:02 PM To: Ex Libris user community discussion list for Primo/VE <primo@exlibrisusers.org<mailto:primo@exlibrisusers.org>>; Nili Natan <Nili.Natan@Clarivate.com<mailto:Nili.Natan@Clarivate.com>>; eluna-accessibility@exlibrisusers.org<mailto:eluna-accessibility@exlibrisusers.org> Subject: RE: [EXTERNAL *] RE: Accessibility and rollout for Primo NDE I meant to write “The ‘Collection Discovery’ link at the cannot be accessed with the tab key” From: Mark Weiler via Primo <primo@exlibrisusers.org<mailto:primo@exlibrisusers.org>> Sent: March 31, 2025 3:36 PM To: Nili Natan <Nili.Natan@Clarivate.com<mailto:Nili.Natan@Clarivate.com>>; Ex Libris user community discussion list for Primo/VE <primo@exlibrisusers.org<mailto:primo@exlibrisusers.org>>; eluna-accessibility@exlibrisusers.org<mailto:eluna-accessibility@exlibrisusers.org> Cc: Mark Weiler <mweiler@wlu.ca<mailto:mweiler@wlu.ca>> Subject: [Primo] Re: [EXTERNAL *] RE: Accessibility and rollout for Primo NDE Hi Nili, and everyone, Based on the link<https://knowledge.exlibrisgroup.com/Primo/Product_Documentation/020Primo_VE/...>, I understand that there is a two-phase audit. The first phase should be done and inform the VPAT which is to be published by the end of May. The second phase will happen in July-Sept, which will assess all resolved issues and evaluate additional page developed after general availability. However, I was surprised when I found obvious issues in the version made available at this stage for customer feedback * Language of the page seems to default to English. I tried toggling to French, but the text-to-French synthesizer wasn’t invoked * JAWS can’t find headings on the search results page * The “Collection Discovery” link at the can be accessed with the tab key The video attached shows what I’m referring to. (And the Skip links to bypass blocks<https://www.w3.org/WAI/WCAG21/Understanding/bypass-blocks.html> seem to be gone; not shown in video) I don’t see these issues mentioned in the List of Known Issues<https://knowledge.exlibrisgroup.com/Primo/Product_Documentation/020Primo_VE/...>. So, here’s an outline of my concern: * If the auditors spend their limited time catching obvious issues, then doesn’t it mean they won’t have time to identify some harder issues? Doesn’t that mean harder issues will get through to customers and end-users? * If Ex Libris developers didn’t catch the obvious issues (based on what’s in the List of Known issues), then how will the harder issues get identified by Ex Libris? I would appreciate if Ex Libris could respond to these concerns and address any mistake I’ve made. Sincerely, Mark From: Nili Natan <Nili.Natan@Clarivate.com<mailto:Nili.Natan@Clarivate.com>> Sent: March 20, 2025 4:07 AM To: Ex Libris user community discussion list for Primo/VE <primo@exlibrisusers.org<mailto:primo@exlibrisusers.org>>; eluna-accessibility@exlibrisusers.org<mailto:eluna-accessibility@exlibrisusers.org> Cc: Mark Weiler <mweiler@wlu.ca<mailto:mweiler@wlu.ca>> Subject: [EXTERNAL *] RE: Accessibility and rollout for Primo NDE Hi Mark, All, We have published our Accessibility plan<https://knowledge.exlibrisgroup.com/Primo/Product_Documentation/020Primo_VE/...> for the NDE UI in the Available Features, Functionality and Relase Plan for NDE UI<https://knowledge.exlibrisgroup.com/Primo/Product_Documentation/020Primo_VE/...>. We will continue to update this page with more information as our audit progresses and will publish the initial VPAT upon its completion. Best Regards, Nili Natan Primo Product Manager [A black background with text overlay Description automatically generated] [A black letter f in a grey square Description automatically generated]<https://www.facebook.com/exlibrisgroup> [A black x in a grey square Description automatically generated] <https://twitter.com/ExLibrisGroup> [A black and grey square with a letter in it Description automatically generated] <https://www.linkedin.com/company/ex-libris/> [A black and grey square with a play button Description automatically generated] <https://www.youtube.com/user/ExLibrisLtd> From: Mark Weiler via Primo <primo@exlibrisusers.org<mailto:primo@exlibrisusers.org>> Sent: Wednesday, March 19, 2025 11:27 PM To: 'primo@exlibrisusers.org' <primo@exlibrisusers.org<mailto:primo@exlibrisusers.org>>; eluna-accessibility@exlibrisusers.org<mailto:eluna-accessibility@exlibrisusers.org> Cc: Mark Weiler <mweiler@wlu.ca<mailto:mweiler@wlu.ca>> Subject: [Primo] Accessibility and rollout for Primo NDE Hi Primo Product Team, I had asked this question at the Primo NDE webinar today. Hoping the question can be responded here to the group: What is the expected level of accessibility of the NDE for people with disabilities at each phase of the roll out (e.g., Generic Trial Environment; Managed General Release; General Release)? When I looked recently, there were some obvious WCAG failures. Thank you, Mark Mark Weiler, PhD (he & him) JAWS certified and Web Accessibility Specialist Web & User Experience Librarian Wilfrid Laurier University Waterloo, Ontario 548-889-5056 Notices Upcoming Laurier Library workshops & events<https://library.wlu.ca/events> Confidentiality note: This e-mail may contain confidential information from Clarivate. If you are not the intended recipient, be aware that any disclosure, copying, distribution or use of the contents of this e-mail is strictly prohibited. If you have received this e-mail in error, please delete this e-mail and notify the sender as soon as possible. * ⚠ Notice: This email originated from outside of the organization. Do not click links or open attachments unless you recognize the sender and know the content is safe. Confidentiality note: This e-mail may contain confidential information from Clarivate. If you are not the intended recipient, be aware that any disclosure, copying, distribution or use of the contents of this e-mail is strictly prohibited. If you have received this e-mail in error, please delete this e-mail and notify the sender as soon as possible.
Hello, I would like to add to what Gem said: for UC Berkeley, there is an extra layer of concern, as we are under a consent decree with the Department of Justice, and that includes all of our third-party vendor applications. Any accessibility issues that make their way into a general release of NDE present serious legal issues for us, along with creating barriers for our disabled users. -- Jesse Loesberg (he/him) Web Developer & Digital Accessibility Program Manager IAAP Certified Professional in Web Accessibility UC Berkeley Library On Wed, Apr 16, 2025 at 11:32 AM Gem Stone-Logan <Gem.Stone-Logan@ucop.edu> wrote:
Hi,
I think we all agree that library software is immensely complicated and will continue to increase in complexity. However, my understanding is that the NDE was always intended to be built with accessibility in mind. Testing after a general release seems like an afterthought unless substantial accessibility work has already been happening. Have unit tests and code reviews been checking for, and fixing, accessibility issues all along?
On one hand, I understand not wanting to be overwhelmed with customer feedback. However, the product is suppose to work for us. Based on my experience with consortia functionality in Primo VE, I fear that by the time we're allowed to provide feedback the design will be too inflexible and fixing our issues will require substantially more work than if issues were caught earlier.
It seems like more two-way communication with Ex Libris customers could save everyone time and frustration in the long run.
--Gem
-------
Gem Stone-Logan
Senior Systems Analyst
California Digital Library, UC Office of the President
gem.stone-logan@ucop.edu
(she/her/hers)
*From:* Nili Natan <Nili.Natan@Clarivate.com> *Sent:* Wednesday, April 2, 2025 7:36 AM *To:* Mark Weiler <mweiler@wlu.ca>; Ex Libris user community discussion list for Primo/VE <primo@exlibrisusers.org>; eluna-accessibility@exlibrisusers.org *Subject:* [Eluna-accessibility] Re: [EXTERNAL *] RE: Accessibility and rollout for Primo NDE
*CAUTION: EXTERNAL EMAIL*
Hi all,
We have published a phased accessibility plan for the NDE UI, working in an agile approach with an external company to ensure compliance. The March release referred below was intended as a work-in-progress preview, not a finalized, compliant version.
The skip links support mentioned is planned in the August release, as mentioned in the release plan <https://knowledge.exlibrisgroup.com/Primo/Product_Documentation/020Primo_VE/...> . This information was also shared in a dedicated Q&A webinar we hosted this week for the early access group, which also included you Mark.
Feedback on accessibility related will be provided once our work with the external company reaches its final stages, not in the middle of it.
Best Regards
Nili Natan
Primo Product Manager
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*From:* Mark Weiler <mweiler@wlu.ca> *Sent:* Tuesday, April 1, 2025 10:02 PM *To:* Ex Libris user community discussion list for Primo/VE < primo@exlibrisusers.org>; Nili Natan <Nili.Natan@Clarivate.com>; eluna-accessibility@exlibrisusers.org *Subject:* RE: [EXTERNAL *] RE: Accessibility and rollout for Primo NDE
I meant to write “The ‘Collection Discovery’ link at the *cannot* be accessed with the tab key”
*From:* Mark Weiler via Primo <primo@exlibrisusers.org> *Sent:* March 31, 2025 3:36 PM *To:* Nili Natan <Nili.Natan@Clarivate.com>; Ex Libris user community discussion list for Primo/VE <primo@exlibrisusers.org>; eluna-accessibility@exlibrisusers.org *Cc:* Mark Weiler <mweiler@wlu.ca> *Subject:* [Primo] Re: [EXTERNAL *] RE: Accessibility and rollout for Primo NDE
Hi Nili, and everyone,
Based on the link <https://knowledge.exlibrisgroup.com/Primo/Product_Documentation/020Primo_VE/...>, I understand that there is a two-phase audit. The first phase should be done and inform the VPAT which is to be published by the end of May.
The second phase will happen in July-Sept, which will assess all resolved issues and evaluate additional page developed after general availability.
However, I was surprised when I found obvious issues in the version made available at this stage for customer feedback
- Language of the page seems to default to English. I tried toggling to French, but the text-to-French synthesizer wasn’t invoked - JAWS can’t find headings on the search results page - The “Collection Discovery” link at the can be accessed with the tab key
The video attached shows what I’m referring to. (And the Skip links to bypass blocks <https://www.w3.org/WAI/WCAG21/Understanding/bypass-blocks.html> seem to be gone; not shown in video)
I don’t see these issues mentioned in the List of Known Issues <https://knowledge.exlibrisgroup.com/Primo/Product_Documentation/020Primo_VE/...>.
So, here’s an outline of my concern:
- If the auditors spend their limited time catching obvious issues, then doesn’t it mean they won’t have time to identify some harder issues? Doesn’t that mean harder issues will get through to customers and end-users? - If Ex Libris developers didn’t catch the obvious issues (based on what’s in the List of Known issues), then how will the harder issues get identified by Ex Libris?
I would appreciate if Ex Libris could respond to these concerns and address any mistake I’ve made.
Sincerely,
Mark
*From:* Nili Natan <Nili.Natan@Clarivate.com> *Sent:* March 20, 2025 4:07 AM *To:* Ex Libris user community discussion list for Primo/VE < primo@exlibrisusers.org>; eluna-accessibility@exlibrisusers.org *Cc:* Mark Weiler <mweiler@wlu.ca> *Subject:* [EXTERNAL *] RE: Accessibility and rollout for Primo NDE
Hi Mark, All,
We have published our Accessibility plan <https://knowledge.exlibrisgroup.com/Primo/Product_Documentation/020Primo_VE/...> for the NDE UI in the Available Features, Functionality and Relase Plan for NDE UI <https://knowledge.exlibrisgroup.com/Primo/Product_Documentation/020Primo_VE/...> .
We will continue to update this page with more information as our audit progresses and will publish the initial VPAT upon its completion.
Best Regards,
Nili Natan
Primo Product Manager
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*From:* Mark Weiler via Primo <primo@exlibrisusers.org> *Sent:* Wednesday, March 19, 2025 11:27 PM *To:* 'primo@exlibrisusers.org' <primo@exlibrisusers.org>; eluna-accessibility@exlibrisusers.org *Cc:* Mark Weiler <mweiler@wlu.ca> *Subject:* [Primo] Accessibility and rollout for Primo NDE
Hi Primo Product Team,
I had asked this question at the Primo NDE webinar today. Hoping the question can be responded here to the group:
What is the expected level of accessibility of the NDE for people with disabilities at each phase of the roll out (e.g., Generic Trial Environment; Managed General Release; General Release)? When I looked recently, there were some obvious WCAG failures.
Thank you,
Mark
Mark Weiler, PhD (he & him)
JAWS certified and Web Accessibility Specialist
Web & User Experience Librarian
Wilfrid Laurier University
Waterloo, Ontario
548-889-5056
Notices
*Upcoming* Laurier Library workshops & events <https://library.wlu.ca/events>
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participants (4)
-
Gem Stone-Logan -
Jesse Loesberg -
Mark Weiler -
Nili Natan